Shipping policy
Here's your Snugzee Shipping Policy in plain text:
🧸 Snugzee — Shipping Policy
snugzee.store | Last updated: 24 May 2026
1. Order Processing
- All orders are processed within 2–5 business days after payment confirmation
- Orders are not processed or shipped on weekends or public holidays
- If we are experiencing high order volumes, processing may take slightly longer — we will notify you by email if there is a significant delay
- You will receive a confirmation email with tracking information once your order has been dispatched
2. Shipping Destinations
We ship worldwide! 🌍
- Ireland — Standard & Express available
- United Kingdom — Standard shipping available
- European Union — Standard shipping available
- Rest of World — Standard international shipping available
3. Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Ireland | 3–5 business days |
| United Kingdom | 5–10 business days |
| European Union | 7–14 business days |
| USA & Canada | 10–20 business days |
| Rest of World | 14–30 business days |
⚠️ These are estimates only and are not guaranteed. Delays may occur due to customs, postal service issues, or circumstances beyond our control.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order weight
- We occasionally offer free shipping promotions — check our website for current offers
- Any applicable customs duties or import taxes are the responsibility of the customer
5. Order Tracking
- Once your order is dispatched, you will receive a tracking number by email
- You can use this tracking number on the carrier's website to monitor your delivery
- Please allow 24–48 hours for tracking information to update after dispatch
6. Customs & Import Duties
- International orders may be subject to customs clearance procedures
- Any customs duties, taxes, or import fees are the sole responsibility of the customer
- Snugzee has no control over customs delays and cannot predict their duration
- We are required by law to declare the full value of all orders on customs documents
7. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe:
- First check your tracking number for updates
- Check with your local post office or neighbours
- Contact us at support@snugzee.store if your order is more than 7 days late for Ireland or 30 days late for international orders
- We will investigate and work with the carrier to resolve the issue
8. Incorrect Shipping Address
- Please double check your shipping address before placing your order
- If you notice an error, contact us immediately at support@snugzee.store
- We cannot guarantee address changes once an order has been dispatched
- Snugzee is not responsible for orders delivered to an incorrectly entered address
9. Damaged in Transit
If your order arrives damaged:
- Take photos of the damaged packaging and item immediately
- Contact us within 48 hours of delivery at support@snugzee.store
- We will arrange a replacement or full refund at no extra cost to you
10. Contact Us
For any shipping questions or concerns:
📧 Email: support@snugzee.store 🌐 Website: snugzee.store ⏰ Response time: Within 24–48 hours
🎀 Thank you for shopping with Snugzee — we hope your plushies arrive safe and snuggly! 🎀